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eBook Guide - Tips & Answers to eBook Questions

Open Reader eBooks
The best, most economical, most powerful and most user-friendly "eBook Reader" is your desktop or notebook computer. There is no need for special equipment to enjoy the endless benefits of eBooks.

Amazon, Sony, and many other manufacturers tout their eBook readers, but they fail to fully disclose that purchase of their equipment will also require that you purchase eBooks from them only. By contrast, your personal or notebook computer is "Open Reader" ready, and it gives you the option to purchase your eBooks from many suppliers.

There is no need to purchase an expensive, single purpose eBook reader. Likewise, if you are considering using a hand held device (iPhone, Blackberry etc.), they pose screen size, storage, and power limitations.

The eBook industry and consumer acceptance are rapidly changing. We remain committed to offering you a wide range of titles that may be used on many different readers. And, we want to keep your reading costs low and your enjoyment high.

EBOOK GUIDE

1. What Are the Advantages of an eBook?
2. What Do I Need to Know Before I Buy an eBook?
3. Selecting the eBook Reader for Your OS
4. Selecting the eBook Reader for Your Portable Device
5. Links and Instructions for Installing Your eBook Reader Software
6. How Do I Purchase an eBook from eDigitalMediaStore?
7. How Do I Open and Read My eBook?
8. Acquiring Your Download - Immediately or at a Later Time?
9. I've Downloaded My eBook But I Am Unable to Locate It
10. Using a Portable Device
11. Additional Information

1. What Are the Advantages of an eBook?

  • A savings of 50 to 90% over the cost of a printed book.
  • Immediate access to the book of your choice - anywhere in the world. 
  • Fast and accurate  "search" of text, words, & by dictionary
  • Bookmark, highlight important sections and make notations while you read.
  • Increase the "size" of the text to serve your special reading needs.
  • Minimal "reading light" required.
  • No bookcases or bookshelves - infinite  & protected electronic storage..
  • 100% portable - 1,000s of eBooks will fit in the palm of your hand 
  • Ease of purchase at home, at work, or on the go--regardless of where you may be.
  • Package free  -  eco-friendly.
  • No shipping cost.

 



2. What Do I Need to Know Before I Buy an eBook?

  • Decide how & where you want to read your eBook--at your computer or on the go.
  • You need to choose a free reader software program that is compatible with your OS and your portable device. 
  • You need to install the reader software program on your desktop computer or your portable device.

 



3. Selecting the eBook Reader for Your OS

IMPORTANT: If you plan to use a portable device, please check the chart below for the reader software that is also compatible with your portable device.



4. Selecting the eBook Reader for Your Portable Device


 



5. Links and Instructions for Installing Your eBook Reader Software

 

Adobe Digital Editions -
Instructions | Download | FAQs
eReader Pro -
Instructions | Download
Microsoft Reader -
Instructions | Download


Please note: We recommend that you test your reader software installation by downloading one of many free eBooks available from Adobe, eReader Pro, or Microsoft Reader.

 



6. How Do I Purchase an eBook from eDigitalMediaStore?

 

  • Choose an eBook by using SEARCH or browsing the CATALOGS.  

     

  • Provide your billing information and credit card.

     



    • 7. How Do I Open and Read My eBook?

    In order to read your eBook you must use the reader software specified for that eBook. An Adobe Digital Editions (GL) or  (E3) eBook must be opened with Adobe Digital Editions reader software, a Microsoft (MD) eBook must be opened with Microsoft Reader software, and a Palm Pilot (PP) eBook must be opened with eReader Pro software.

    A tip to open your eBook in eReader Pro: You need to type in your e-mail address (instead of your name) and the credit card number you used to purchase the eBook with.

    Before you download your eBook, we recommend that you set up a folder on your desktop as the destination for your eBooks.  You can name it "Books" or "My eBooks".  This way you are sure to find your titles.

     



    8. Acquiring Your Download - Immediately or at a Later Time?

    When your order is approved, we create the download file under your account (your email address), and also send you a confirmation email.  The title can be downloaded at your convenience.

    You have two options to acquire your download:

    Download now - click the download button on your receipt to begin the process.

    Download later - go to the eDigitalMediaStore.com

  • Select "My Library"
  • Enter your email address and password (provided in your email confirmation)
  • Find your title and click on "Click Here for eBook Download"

     



    • 9. I've Downloaded My eBook But I Am Unable to Locate It

    Your eBook should be automatically added to the "bookshelf" or "library" of your eBook reader software.  If your eBook is not listed in your bookshelf or libary, we recommend that you use the "find" or "search" tool on your computer to locate your eBook.

    9.A.  Find and Search Tool Options:

    Verify the directory used by your eBook download software.  For example, in Windows, My Documents and/or My Library folders are often used for storing eBooks.

    9.A.1.  If you are using Windows:

    Use Windows Explorer to search for the file extension corresponding to the eBook format you are searching for:

    • Open "Explorer"
    • Go to "Tools" on the toolbar
    • Highlight "Find", then "Files or Folders"
    • For "Named" type in the appropriate file extention, for example: "*.lit"
      • Adobe Digital Editions uses "*.acsm"
      • Microsoft Reader uses "*.lit"
      • Palm Pilot uses "*.pdb"
      • For "Look in", from the pulldown menu select, "C:"
      • Click on "Find Now"
      • Highlight and double-click on the correct title to open

    9.A.2.  If you are using Mac OS:

    • Please note that Microsoft Reader is not compatible with Mac OS. Only Adobe and eReader Pro have Mac OS compatible eBook reader software:
    • Open "Sherlock"
    • For "Find" type in the appropriate file extention; for example: "*.acsm"
      • Adobe Digital Editions uses "*.acsm"
      • Palm Pilot uses "*.pdb"
    • Click on the Search icon
    • Highlight and double-click on the correct title to open

    If you still can't find it, contact us and we can arrange for a new download.

    9.B.  Adobe

    Adobe Digital Editions
    Windows - eBook files are stored in My Documents -> My Digital Editions
    MacOS - eBook files are stored in Documents -> Digital Editions

    9.C.  Microsoft Reader
    Microsoft eBooks are typically stored in the My Library directory within the My Documents folder. However, during the transfer, they are typically stored as a temporary internet file until the download is complete.

    9.D.  eReader Pro
    eReader Pro eBooks can be stored anywhere on your computer; typically, you will specify a preferred location during the download process.



    10. Using a Portable Device

    Most eBooks are transferred to handheld devices including Palm, Pocket PC, iPhone and iPod Touch, by "synchronizing" the device with your computer. If you are not familiar with synchronizing your device, you should consult the instructions for your specific device.



    11. Additional Information

    11.A.  Transferring Your eBook to a Different Computer/Device

    Transferring your eBook to a another computer varies depending on the eBook reader software and the level of copyright protection that each eBook contains. Before you transfer books between computers, make sure you authorize your eBook reader on both computers with your eBook reader user ID.  Please visit the following FAQ / Support section of each e-Book reader software for more information.

    11.B.  Can I Print an eBook

    Typically - no. However, some eBook formats (currently Adobe) will allow you to print the eBook if the publisher/author chooses to allow this.

    Please note that printing an eBook is often restricted to only a few pages at a time.

    11.C.  Copy-Protected eBooks

    Publishers or authors of eBooks decide:

    • The format (Adobe Digital Editions, Microsoft, or Palm Pilot)
    • Whether the eBook can be freely distributed (anyone can copy it and read it) or
    • If the eBook must be encrypted for only one person to read

    DRM stands for Digital Rights Management. A publisher or author of an eBook, not the retailer, determines the level of restrictions to be applied to each eBook, including how many times the eBook can be downloaded for single purchase, and the number of devices to which the eBook can be transferred.

    If an eBook is encrypted, or copy-protected, the eBook can only be read on authorized computers or handheld devices by authorized users. On the other hand, if an eBook is unencrypted, or not copy-protected, the eBook can be transferred to personal computers or reading devices an unlimited number of times for personal use.

    11.D. What Types of eBook Formats Are Available?

    eBook titles can be available in several formats, each with special software required for reading.

    Currently, these are the most popular formats being carried by eBook retailers and supported on this website:

    • Adobe PDF (.pdf) and ePub (.epub) for Adobe Digital Editions reader
    • Microsoft Reader format (.lit)
    • Palm Pilot format (.pdb) for eReader Pro reader

    The reader software you have installed on your computer or reading device will determine which eBook format you should purchase.

    11.E.  Accounts and Passwords

    • How do I unsubscribe?

    eDigitalMediaStore is a pay-as-you-go service without subscription.

    • What do I do if my e-mail address changes? (This is also your "login" to "My Library") 

    If your e-mail address changes, contact us with both your old and new e-mail addresses.

    11.F.  Downloading--General

  • How many times can I download my eBooks? 

    We monitor all downloads to ensure authorized use.  If you have reason to repeatedly download the same title please let us know in advance so that no restrictions are placed on your account.

    11.G.  Sizing Your Portable Device

  • How many downloadable eBooks will fit on my mobile eBook player?

    It depends on which eReader you have and on the length of the eBook.  For example, the Sony Reader holds about 160 eBooks or hundreds more with optional  removable memory cards.  Note that Pocket PCs use part of their memory for applications and other data, so some of the available memory may already be used.

     11.H. Problems with Download Links

    The following are the most common errors involving non-working download links, which can be resolved by having a replacement link issued:

    • You upgraded your operating system or reformatted your computer
    • The download link expired
    • You accidentally deleted the link
    • The computer crashed and caused you to lose a link

    In these cases, please go to www.edigitalmediastore.com, log into your library, and download your eBook again.  If the re-downloading does not work for some reason, then please  contact us.

    11.I. Problems Downloading eBooks

    While this may involve a wide range of issues, the following are common error messages received by eBook customers during downloading process:

    • The requested eBook title was not found.

    Please contact us so that we can investigate the issue.

    • The requested eBook is currently not available for download or has not been released for general distribution.

    Some eBooks are offered for sale by retailers in advance of the release date. ("pre-order").  In this case, please try downloading again on or after the release date.  If you do not know the release date, please contact us.

    • The requested eBook title cannot be downloaded at this time due to difficulty in communicating with the retail site. Please try again later.

    Please contact us so that we can investigate this issue.

    • Invalid Retailer ID

    eBooks from this retailer are not yet available or the system has detected an invalid retailer number. Please contact us.

    • Server Timeout or Download Reset

    This is most often caused by the problem with your Internet connection or browser.  Please contact your Internet Service Provider (ISP) or check your browser to make sure it is working properly.

    • License Error (Server communication problem: E_ADEPT_IO)

    This is a generic error caused by your firewall blocking the port and not allowing Adobe Digital Editions to download.  If you receive this error message while trying open an eBook with Adobe Digital Editions, check your firewall settings to make sure the standard port 80 is open.

    11.J. Problems with eBook Files

    Common problems with eBook files encountered by customers include:

    • Wrong eBook downloaded
    • Missing pages
    • Corrupt or damaged files
    • Wrong eBook format (not compatible)

    In these cases, please contact us immediately and request a replacement file.

    11.K. Problems with Your eBook Reader Software

    • If you are having a problem with your eBook reader software, e.g. Adobe Digital Editions, eReader Pro, or Microsoft Reader, please visit the following software pages for more information:


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